Frequently asked questions

Welcome to our FAQ page! Here you will find answers to the most frequently asked questions. Still can’t find what you are looking for? Please feel free to contact us via our contact page. We are happy to help you!

General

No, we only sell to companies.

Yes, if you want to order from our webshop, you need an account. You can create one here. If you do not want to order from the webshop, you can also just call or email us. 

You can request new login details here or contact us and we will send you your new login details.

We are open Monday to Friday from 8am to 5pm.

Webshop

Here you can log in to the website. Don’t have a login code yet? Then you can request one here.

Using our webshop has a number of important advantages and we are happy to explain them to you!

  • The fastest supplier
    For our stock items, ordered before 8:00 PM will be delivered the next day. So you can order via our webshop until 8:00 PM in the evening and your order will be delivered to you the next day.
  • Personal login code
    Have you made personal price agreements with us? This information is also linked to your personal login code. This way you are always assured of the right price when you log in to our webshop
  • Wide range
    We have a very wide and deep stock range. If you take a look at our webshop you can easily and clearly see which dimensions and materials are involved. All products indicated with an * asterisk are in stock with us and for these materials the following applies: ordered before 8:00 PM, delivered the next day.
  • For orders under 600 kilos you get a 1% discount! For small orders up to 600 kilos you will receive an extra 1% discount if you order via our webshop.
  • Track & trace
    On the day of delivery you can see when the materials will be delivered from 06:00. You can find this with the consignment notes in the webshop. In addition, you can find your quotes and orders in the webshop for up to 90 days. This also applies to quotes and orders that you have placed by telephone.
  • Transport
    All our materials are delivered by means of closed vehicles equipped with a cage monkey. As you know, the materials are placed ready for you at the desired location by a permanent driver. He is aware of your personal wishes.

    Would you like to know more about the advantages of our webshop for you? Please feel free to contact us!

Always check your spam, it may have ended up in your spam. If this is not the case, please contact us.

You can click here on ‘Forgot password’. Enter your username here and we will email you a new password. If you have forgotten your username, request a new login code here.

This may be correct. It is possible that your personal price list has not yet been processed in our webshop. Have you not requested this yet? Please request this from your account manager or contact us.

My order

This depends on your order. For our stock items, ordered before 8:00 PM, delivered the next day. For non-stock items, delivery time may vary.
On the day of delivery, you can see from 06:00 at what time your material will be delivered. You can see this in the consignment notes in the webshop. If you have downloaded our app and enabled push notifications, you will also automatically receive a notification on your phone.
For more information about our conditions, please contact your account manager or binnendienst@galvano-metaal.nl
That’s annoying! You can file a complaint at this email address: backoffice@galvano-metaal.nl. It will be handled as soon as possible.
For more information about our conditions, please contact your account manager or binnendienst@galvano-metaal.nl
For more information about our conditions, please contact your account manager or binnendienst@galvano-metaal.nl
Yes, always indicate this with your order. You can pick up your order from Monday to Friday from 06:30 to 20:00 and on Saturdays in consultation. You can report to the barriers at the back of the building. You can pay on account or directly by pin.

Request your login code